Refund Policy

Last updated: 24 June 2026

1. Eligibility

Digital products are generally non-refundable once they have been downloaded, accessed, or once a license key has been revealed, as they cannot be returned. However, we will consider a refund in the following circumstances:

• Non-delivery — you were charged but did not receive access to your product, and we are unable to resolve the issue by re-delivering it.
• Faulty or defective product — the product is materially faulty, corrupted, or does not function as described, and we cannot provide a working replacement.
• Not yet downloaded or accessed — the content has not been downloaded, the course has not been started, and no license key has been revealed, where a refund is requested within a reasonable time of purchase.

Where the issue can be fixed by re-delivery or a replacement, we will offer that first before issuing a refund.

2. Non-Refundable Items

The following are not eligible for a refund:

• products that have been downloaded, accessed, or substantially consumed;
• license keys, activation codes, or accounts that have been revealed, redeemed, or activated;
• online courses where a meaningful portion of the content has already been viewed;
• purchases where a refund is requested simply because of a change of mind after access has begun;
• products bought in breach of these policies or used in violation of their license.

3. How to Request a Refund

To request a refund, email us at info@maxbictechsolutions.com with your order reference, the email used at checkout, the product name, and a description of the issue (including screenshots where relevant). We aim to review and respond to refund requests within a reasonable timeframe and may ask for additional information to verify the claim.

4. Currency & Processing

Approved refunds are issued in the original transaction currency (NGN or USD) to the original payment method, through our payment processor, TransactPay. Refunds in Naira are processed in line with Central Bank of Nigeria (CBN) requirements. The time it takes for funds to appear in your account depends on your bank or card provider.

5. Contact